Return and Refund Policy

Welcome to the refund policy of Primelith! We want to make sure that you are satisfied with your purchase. Below you will find all the information about the return process and refunds.

Returns

• You have the right to return your order within 30 days of receiving it.
  
  
• Contact our customer service via service@primelith.com to arrange a return within this time frame.
  
  
• Return costs are the responsibility of the customer unless the product is defective.
• If the item is defective, we will reimburse the shipping costs for the return.

Refunds

• Upon receipt and inspection of the returned products, we aim to process the refund within 5 business days.
  
  
• The refunded amount will be credited to the original payment method used.

Return Conditions

• Returns must be in the original packaging with all accessories.
  
  
• The product must not have been used and must be returned in the condition in which it was received.
  
  
• Ensure that the return is properly packaged to avoid damage during transport.

Responsibility

• We do not accept responsibility for delays or damage that occur during the transport of returned items.
  
  
• We recommend that you inspect the package within 24 hours of receipt and contact us immediately if you encounter any issues.

Contact

If you have any questions about our refund policy, do not hesitate to contact us at service@primelith.com. We will do our best to answer your questions as quickly as possible.